Frequently Asked Questions
Everything you need to know about shopping with Paula Shoes
What is the shipping time for my order?
We offer fast nationwide shipping. Standard delivery typically takes 3-5 business days, while express options are available for major cities.
Can I return or exchange my shoes if they don't fit?
Yes, we offer a 14-day return and exchange policy. Items must be unworn, in their original packaging, and accompanied by the receipt.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-back sandals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment wallets for a secure checkout experience.
Are Paula Shoes made from genuine leather?
We take pride in our quality. Most of our collection is crafted from premium genuine leather, though we also offer high-quality vegan alternatives clearly marked in the product descriptions.
How can I track my package?
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery in real-time.